Shipping policy

SHIPPING POLICY

1. Where we ship

We ship to France, Belgium and the United States.

2. Shipping costs

The exact amount, along with any shipping offer currently running, is shown in your cart before payment.

3. Made to order

Every piece is printed after you order, it is not taken from stock. The timeframe shown when you place your order covers both production and transit.

4. Tracking

As soon as your order ships, you receive an email with a tracking number.

5. Delivery address

We ship to the address entered at checkout. Please check it before confirming: once production has started, we can no longer change it. If you spot a mistake, email us straight away at contact@visaje.shop and we will do whatever is still possible.

6. Parcel not received

If tracking shows a delivery you did not receive, contact us within 7 days at contact@visaje.shop. We will open an investigation with the carrier. Parcels returned to us because they were not collected are covered by our refund policy.