Privacy policy
Last updated: December 1, 2025
This Privacy Policy describes how Visaje ("the Site,” "we,” "us,” or "our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on visaje.shop (the "Site”), or otherwise communicate with us about the Site (collectively, the "Services”). For purposes of this Privacy Policy, "you” and "your” mean a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time—for example, to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated” date, and take any other actions required by applicable law.
How We Collect and Use Personal Information
To provide the Services, we collect—and in the past 12 months have collected—personal information about you from various sources, as outlined below. The information we collect and how we use it depend on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with the Site and use the Services. When we use the term "personal information,” we mean information that identifies, relates to, describes, or can be reasonably associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide Directly
Information you submit directly through the Services may include:
- Contact Information, including your name, address, phone number, and email address.
- Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information, including username, password, security questions, and other information used to secure your account.
- Customer Service Information, including information you choose to include in communications with us (for example, when you send a message via the Services).
Certain features of the Services may require you to provide specific information about yourself. If you do not provide this information, you may be unable to use or access those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data”). To do so, we may use cookies, pixels, and similar technologies ("Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors, which collect payment information (e.g., bank, credit/debit card details, billing address) to process your payment and fulfill your orders to perform our contract with you.
- When you visit our Site, open or click our emails, or interact with our Services or ads, we—or third parties we work with—may automatically collect certain information via online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also Third-Party Websites and Links below.
How We Use Personal Information
- Providing Products and Services. We use personal information to provide the Services and perform our contract with you, including to process payments, fulfill orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange shipping, facilitate potential returns/exchanges, and support other account-related features.
- Marketing and Advertising. We may use personal information for marketing and promotional purposes—for example, to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you ads for products or services. This may include using personal information to tailor the Services and ads on our Site and other websites.
- Security and Fraud Prevention. We use personal information to detect, investigate, or take action regarding suspected fraudulent, illegal, or malicious activity. If you create an account, you are responsible for maintaining the security of your account credentials. Do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.
- Communicate with You & Improve the Services. We use personal information to provide customer support and to improve the Services, including to ensure responsiveness, deliver effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For details on Cookies used to operate our store on Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve the Site and Services (including remembering your actions and preferences), to perform analytics and better understand user interactions with the Services, and—where permitted—to help tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can set your browser to delete or reject Cookies via your browser controls. Deleting or blocking Cookies may negatively impact your user experience and some Services (including certain features and functionality) may not work properly or be available. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via GPC, we will treat that signal as a valid opt-out request for "sharing”/targeted advertising for the associated browser or device and—if we can associate the device with a Shopify account—we will apply that request to the account as well. Learn more about GPC at https://globalprivacycontrol.org/. Besides GPC, we do not recognize other "Do Not Track” signals that may be sent from your browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for contract performance, legitimate business purposes, and for other reasons described in this Privacy Policy. These may include:
- Vendors and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order processing, and shipping).
- Business and marketing partners to provide services and deliver advertising. Our partners will use your information in accordance with their own privacy notices.
- When you request or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or via your use of social media widgets or identity integrations, with your consent.
- Our affiliates or within our corporate group, in our legitimate interest of operating a successful business.
- In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of users or third parties.
In the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described in How We Collect and Use Personal Information and How We Disclose Personal Information:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we "share” personal information for targeted advertising and marketing as described below.
In the past 12 months, we have "sold” and "shared” (as those terms are defined by applicable law) personal information for advertising and marketing, as follows:
| Categories of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not endorse and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public areas—including on third-party social media platforms—may be visible to other users of the Services and/or users of those platforms, without limitation by us or by such third parties. Inclusion of these links does not, by itself, imply endorsement of the content or the owners/operators of those platforms, except as stated within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly "share” or "sell” (as defined by applicable law) the personal information of individuals under 16 years of age.
Security and Retention
No security measure is perfect or impenetrable, and we cannot guarantee "absolute security.” Information you transmit to us may not be secure in transit. Please do not use unsecure channels to send sensitive or confidential information.
We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies, or as otherwise permitted by law.
Your Privacy Rights (U.S.)
Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may deny your request as permitted by law.
- Right to Know/Access: Request access to the personal information we maintain about you, including details about how we use and share it.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information we maintain about you.
- Right to Data Portability: Request a copy of personal information and ask that we transfer it to a third party, in certain circumstances and subject to exceptions.
- Right to Opt Out of Sale/Sharing/Targeted Advertising: Request that we do not "sell” or "share” your personal information or process it for "targeted advertising,” as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control signal enabled, where applicable we will treat that as an automatic opt-out for the browser and device you use to visit the Site.
- Restriction of Processing: Request that we stop or restrict certain processing of personal information.
- Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
- Appeal: If we deny your request, you may have the right to appeal by responding directly to our decision.
- Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails, such as those about your account or orders.
You may exercise these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity (such as your email address or account information) before responding to your request. As permitted by law, you may designate an authorized agent to submit requests on your behalf. Before we accept a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond within the timeframes required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to file a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside of the country where you live. Your personal information may also be processed by employees and by third-party service providers and partners in these countries.
If we transfer your personal information from Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent mechanism issued by the competent UK authority, as applicable, unless the transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please call or email us at contact@visaje.shop or contact us at 40 Rue des Blancs Manteaux, Paris, 75004, FR.
For purposes of applicable data protection laws and unless we state otherwise, we are the controller of your personal information.